Our goal is to do what we can to minimize the financial burden patients encounter due to medical services received at Great Plains Health. Please ask us if you have any questions at all about the billing process, and communicate any concerns you have with our patient financial services representatives. Becoming knowledgeable about your insurance coverage can be a key to avoiding unexpected bills from medical care received.
We're here to help! If you have any questions about your bill,
We're just a phone call away! If you have any questions about billing, insurance or payment information, please call us at 308.568.8600.
Patient billing representatives
To best serve you, a patient billing representative has been assigned based on the last name of the patient. Assignments and contact information are as follows:
- Last names beginning with A-G: Heather, 308.568.7691.
- Last names beginning with H-N: Deanna, 308.568.7692.
- Last names beginning with O-Z: Hanna, 308.568.7694.
Provider-based billing: On August 1, 2018, the clinics under the umbrella of North Platte Nebraska Physician Group became outpatient hospital departments that use provider-based billing. This was changed so that patients could enjoy a more seamless billing process. Clinics transitioning to provider-based billing included neurology, endocrinology, infectious disease, nephrology, general surgery, orthopaedics, pediatrics, internal medicine, pain management, psychiatry, pulmonology, spine center and urology. The Callahan Cancer Center and the Heart & Vascular Center were already provider-based clinics. For more information about provider-based billing, click here.
Discount option: Great Plains Health offers you a 5 percent discount for paying your account within 20 days of the bill date.
Precertification: Many insurance companies require preauthorization or precertification prior to receiving medical services. Please refer to your insurance card for the authorization or certification telephone numbers.
Multiple bills: For all hospital services, you will receive a bill for services provided by hospital staff. Additional bills will come from other providers such as pathology, radiation oncology, radiology and others.
Billing: You will likely receive your first billing statement seven days after we receive payment from your insurance company. If we have not received payment from your insurance company in 45 days, you will receive a letter asking you to contact your insurance company.
Financial assistance: Great Plains Health has a program for financial assistance. If you have difficulties paying your bill, please contact your patient representative for a further explanation of our program.
Procedure cost estimates: Oksana, 308.568.7112.